Customer Service
Price Guarantee: Lowest Prices Everyday
We guarantee the lowest price, everyday. If you receive a lower quote on an identical item elsewhere in Australia (unless these items are offered within a closing down sale or at an auction), we will beat it by 5%. Quotes should be in writing and no more than 14 days old.
All prices exclude GST and are based on box buys. GST is shown at the checkout stage.
Please note all goods and prices in the catalogue and on the website are correct at the time of preparation and uploading, but are subject to change, with printing errors Host reserves the right to correct any error and withdraw from offer any item at any time. Illustrations are for guidelines only. Manufacturing changes may result in product variations. All dimentions are nominal and may vary due to a change in source or manufacturing. Any merchandise in the catalogue and on the website may be discontinued without notice.
Delivery Terms
Free Delivery in Perth and Sydney metro area - Orders Over $100.00, ex GST
We offer free delivery in the Perth and Sydney metro area or for country clients we deliver to the metro depot of you nominated carrier on all orders over $100 (ex GST). A $10 delivery fee applies to orders of less than $100 (ex GST).
For all other areas your delivery charge will be automatically calculated during the checkout process. These deliveries with our carrier can take up to 5 working days. Any goods that are undeliverable, from the first attempt, will incure a $10.00 + GST administration fee. If you wish your order to be left without being signed for please put a note in the comment box at the checkout. In these circumstances, the goods will be left at your risk.
Delivery Overseas
HOST do not ship directly overseas.
We offer delivery with our transport company to any nominated international freight company address within Australia.
Host Corporation Pty Ltd
ABN 70 100 723 984
Online Ordering:
All online orders customer will be on a Credit Card basis,
We require full payment before delivery of goods. When placing orders please ensure that correct delivery address is given, as well as full name and telephone number, for country customers transport company details and account number is also needed.
Ordering via phone, fax or email:
First order customer will be on a Cash basis,
We require full payment before delivery of goods are made to customer who do not have credit account. For prompt delivery of goods for first time customers, the payment is to be made beforehand by credit card at the time of the order. If paying by cheque or money order, once the cheque or money order is cleared, the goods will be dispatched, or cash.
When placing orders either by phone, fax, or e-mail, please ensure that correct delivery address is given, as well as full name and telephone number, for country customers transport company details and account number is also needed. Please feel free to download our fax order form.
Payments:
Payments may be made by direct deposit by EFT credit to our bank account (Bank to Bank deposit) you are pleading to fax, e-mail or mailing payment remittance advice notice to us ASAP.
Other forms of payment accepted are cash, cheque, credit or bank card payments.
If paying by credit card over the telephone please provide your full name as it appears on the card, your card number and expiry date.
Credit Payments:
For a 30 day credit accounts an application form must be fully completed and returned by mail or fax us, as we require the original form for our records. Approval of credit process will take 5 days. You will be contacted either by telephone or in writing if you have been successful of obtaining a 30 day credit account.
Back Orders:
On occasions items which have been ordered may be out of stock due to a high demand for them or due to the slow delivery of our suppliers. We no longer do back orders, however when items are in stock, we will give you a courtesy call to see if you wish to reorder the goods.
Custom Orders:
Once a custom order is placed, order must be paid for in full up front.
Custom orders can not be cancelled or returned as no credit will be given.
Custom orders can take from 1 week to 2 weeks if items are in stock with our supplier.
If items are not in stock then delivery depends upon when our suppliers next shipment arrives into port.
Any delays with custom orders are beyond our control.
Return of Goods:
You can return unused goods in their original packaging up to 30 days and only with prior authorise and cost of freight paid by you. Please note very well there are NO returns on customised orders or items.
Claims:
If you wish to make a claim please inform us within seven days from date of invoice and we will assist you with your claim.
Please note under no circumstances are you to alter, short pay or make deductions on your invoice for any goods which may have been short supplied, damaged or broken. You must contact us as to rectify the issue.
Please note - All goods and prices in our catalogue and on the website are correct at the time of preparation and printing, but are subject to change, with printing errors Host reserves the right to correct any error or misprint and withdraw from offer any item at any time. Pictures are for display puposes only, and products may vary slightly from these images shown.
Title & Ownership:
Let it be known that HOST retains ownership and title of all property / items described on invoices or sales orders until full payment is received by you or an appointed representative.
Stock Level Status
As you browse and order products you will see that we have information about our our stock levels. This is to give you a realistic idea of when we can ship your order. The stock level information is stated as below:
- in stock for immediate dispatch means we have more than 10 of those boxes/items, in stock,
- limited quantities means less than 10 of those boxes/items in stock, and
- out of stock - Place Order and we will call when the item is again in stock* means we are out of stock but if you place an order for this item we will give you a call when the item is back in stock.
$3,000 = 10%
Extra discounts apply for large orders For orders over $1,000 receive a discount of 5% and 10% for orders over $3,000